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Accessible Information Standard

Accessible Information Standard

By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard. This is a legal requirement.

What does this mean for GP practices?

Patients who have a disability, impairment or sensory loss should be able to receive information that they can access and understand. Practices need to follow these 5 important steps to ensure patients with additional communication requirements have their needs met. Below are some questions we must consider in relation to these steps:

  • Identify – Are staff able to identify and fulfil additional communication needs? Is this advertised yet in the practice?
  • Record – How are these needs currently recorded? They must now be recorded as a coded data item. A list of appropriate codes can be located in this document.
  • Flag – Are patient needs highlighted within their record? Do patients currently receive communication via their preferred format?
  • Share – How does the practice currently share this information with other organisations? Can this be improved
  • Act – Are the patient needs being met? Are you aware of how to obtain alternative formats if asked (e.g. “I read Moon Alphabet rather than braille”), who do you contact for interpreter services etc?

for further information on this act please click here Easy Read accessible information 

If you would like to highlight any needs that will help us help you please contact us please download and complete the attached form or contact reception.

Accessible information patient form



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